The updated 2nd Edition of Perfect Phrases for Customer Service
The 2nd edition of Perfect Phrases for Customer Service has been updated to provide you with even more perfect phrases for handling customers that are misinformed, confused, or downright difficult. Teaching you how to maintain good, strong customer service skills while handling difficult, everyday customer service situations, this book includes simple, effective techniques that can help you meet even the most demanding customer needs. 256 pp.
Master the most effective words and phrases for:
- Defusing bad situations before they get worse
- Handling complaints patiently and professionally
- Satisfying customers and increasing sales
- Building long-term relationships with important customers