Your Online Construction Book Superstore

Customer Service

How to Order

There are two ways to order on our website…

Online Ordering: Browse our selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout.

Catalog Express Shop: With our Catalog Express Shop you can order any product from any Construction Book Express Catalog by simply entering the item numbers of the products you wish to buy.

Every order you place at Construction Book Express.com is protected with 128-bit encrypted Secured Socket Layer (SSL) technology. This ensures that your personal information is kept private and secure.

...You can also place your order by phone, fax, and mail!

By phone: You can place your order by phone Monday through Friday 6:00 a.m. to 4:00 p.m. PST by calling our toll-free number: 888-264-2665 (U.S or Canada).  For international orders, dial: (International Access Code) + 1-760-734-1113.

By fax: Order by fax any time, using our toll-free number:  (U.S. and Canada). For international orders, dial: (International Access Code) + 1-760-734-1540.

By mail:

Construction Book Express
990 Park Center Drive, Suite E
Vista, CA 92081-8352
USA

Click here to download a printable fax/mail order form
(payment must be sent with your order)

 

Shipping Policy

We offer the following shipping methods for the U.S. and Canada (please contact us for International delivery).  Orders received after 1 pm PST will be processed the next business day.  Please note that our regular business hours are Monday through Friday 6:00 a.m. to 4:00 p.m. PST. Orders placed on Friday after 1:00 p.m. PST will not be processed until Monday.

  • Standard Ground
  • Second Day Air
  • Next Day Air

Continental US Shipping Charges

Continental US Shipping Charges
Orders Totaling Standard Second Day Air Next Day Air
Under $50.00 $10.75 $26.25 $36.75
$50.00 to $99.99 $11.75 $27.25 $37.75
$100.00 to $149.99 $17.35 $32.85 $43.35
$150.00 to $199.99 $20.50 $36.00 $46.50
$200.00 to $299.99 $25.50 $41.00 $51.50
$300.00 to $499.99 $34.95 $50.45 $60.95
$500.00 to $749.99 $50.75 $66.25 $76.75
$750.00 to $999.99 $65.75 $81.25 $91.75
$1,000.00 to $1,499.99 $81.65 $97.15 $107.65
$1,500.00 to $1,999.99 $115.25 $130.75 $141.25
$2,000.00 to $2,999.99 $144.25 $159.75 $170.25
$3,000.00 to $3,999.99 $194.25 $209.75 $220.25
$4,000.00 and over $234.25 $249.75 $260.25

Hawaii, Alaska, Puerto Rico and the Virgin Islands Shipping Charges

Hawaii, Alaska, Puerto Rico and the Virgin Islands Shipping Charges
Orders Totaling Standard Second Day Air Next Day Air
Under $50.00 $14.25 $29.75 $40.25
$50.00 to $99.99 $15.25 $30.75 $41.25
$100.00 to $149.99 $20.85 $36.35 $46.85
$150.00 to $199.99 $24.00 $39.50 $50.00
$200.00 to $299.99 $29.00 $44.50 $55.00
$300.00 to $499.99 $38.45 $53.95 $64.45
$500.00 to $749.99 $54.25 $69.75 $80.25
$750.00 to $999.99 $69.25 $84.75 $95.25
$1,000.00 to $1,499.99 $85.15 $100.65 $111.15
$1,500.00 to $1,999.99 $118.75 $134.25 $144.75
$2,000.00 to $2,999.99 $147.75 $163.25 $173.75
$3,000.00 to $3,999.99 $197.75 $213.25 $223.75
$4,000.00 and over $237.75 $253.25 $263.75

Canada Shipping Charges

Canada Shipping Charges
Orders Totaling Standard
Under $50.00 $26.75
$50.00 to $99.99 $27.75
$100.00 to $149.99 $33.35
$150.00 to $199.99 $36.50
$200.00 to $299.99 $41.50
$300.00 to $499.99 $50.95
$500.00 to $749.99 $66.75
$750.00 to $999.99 $81.75
$1,000.00 to $1,499.99 $97.65
$1,500.00 to $1,999.99 $131.25
$2,000.00 to $2,999.99 $160.25
$3,000.00 to $3,999.99 $210.25
$4,000.00 and over $250.25
  • We gladly ship to U.S. Military APO/FPO addresses; however, we do not ship to PO Boxes.
  • All prices are in U.S. dollars.
  • Shipping discounts do not apply to orders outside the continental U.S.
  • Customer is responsible for duties, taxes, additional storage fees, and or import licenses as they apply.

 

Sales Tax

We are required by law to collect applicable state and local tax on items sold to Purchasers in California for which sales tax exemption certification has not been provided.

 

Return Policy

We’re not satisfied unless you’re satisfied!

If any product does not satisfy your needs, or if the product arrives damaged, it may be returned within 30 days of order receipt for a full refund.  Returned merchandise must be in its original box, in new condition and include all instructions, and the invoice or packing slip.

Send returns to

Construction Book Express

990 Park Center Drive, Suite E

Vista, CA 92081-8352

Damaged in Shipment? Please save the item(s) and packaging, then notify us by phone at 888-264-2665. We’ll arrange for the carrier to inspect and pickup the damaged item(s).

Questions? Please call our Returns Department at 888-264-2665, Monday through Friday 6:00 a.m. to 4:00 p.m. PST or email us at customersupport@constructionbook.com

 

Forms of Payment

We accept Visa, MasterCard, American Express, and Discover cards(from U.S. providers only).

To pay by credit card: Simply enter your credit card information and billing address at checkout.

Two-Click Buying: Two-click buying is the fastest, easiest way to purchase items from Construction Book Express — simply add an item to your cart, and you’ll be directed to the checkout page! To start using two-click buying, simply store your payment information by clicking the Edit Payment Information link in My Account and select the two-click buying checkbox. Your information will be encrypted and safely stored in your account. For your security Construction Book Express does not store your cvv number.

 

Repairs

The Construction Book Express Repairs Department will take care of all your service needs. Please contact our Repairs Department at 888-264-2665, Monday through Friday 6:00 a.m. to 4:00 p.m. PST or email us at customersupport@constructionbook.com

 

Downloads

Downloadable products are sold in an electronic format and will not be physically shipped. Instead, they are downloaded over the Internet from our servers to your local computer. You can purchase downloads and regular products in the same shopping cart. There are no shipping fees associated with downloadable products; however, if you purchase additional items that do not qualify for free ground shipping, you will incur shipping charges on those items only.

Download products are not returnable and non-refundable under any circumstance.

If you have further questions about downloading products please contact Customer Service 888-264-2665 Monday through Friday 6:00am to 4:00pm PST.

 

Contact Us

We’re always looking for ways to better serve you…We want to hear from you!

By Phone: Feel free to call us at 888-264-2665 with any questions or comments. We’re standing by from Monday through Friday 6:00 a.m. to 4:00 p.m. PST to give you the help you need (International & Local: 1-760-734-1113).

By Fax: Use our toll-free fax number, to fax orders or to contact Customer Service(International & Local: 1-760-734-1540).

By Mail:

Construction Book Express

990 Park Center Drive, Suite E

Vista, CA 92081-8352

By Email:

Complete our comment form
customersupport@constructionbook.com

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