ACI Committee 121 developed this manual to provide ISO 9001:2000-based quality management system requirements and guidance to the concrete construction industry. Discussion is offered for each clause of the ISO 9001:2000, providing advice and construction-specific information that can be used as a reference to either produce a new quality management system compliant with ISO 9001:2000, or to upgrade an ISO 9001:1994 or other quality management system to meet the ISO 9001:2000 requirements. Appendix A, “Model Quality Management System Manual for Designers, Construction Managers, and Constructors,” is based on the “NYC MTA Bridges and Tunnels, Engineering and Construction Department,” and is recommended for use as a template for any company beginning to write a quality manual. 35 pp.

Contents:

Foreword, p. 121R-2 Introduction, p. 121R-3
• 0.1-General
• 0.2-Process approach
• 0.3-Relationship with ISO 9004
• 0.4-Compatibility with other management systems
Quality Management Systems: Requirements Section 1-Scope, p. 121R-5
• 1.1-General
• 1.2-Application
Section 2-Normative (standard) reference,p. 121R-5
Section 3-Terms and definitions, p. 121R-5
Section 4-Quality management system, p. 121R-5
• 4.1-General requirements
• 4.2-Documentation requirements
Section 5-Management responsibility, p. 121R-8
• 5.1-Management commitment
• 5.2-Customer focus
• 5.3-Quality policy
• 5.4-Planning
• 5.5-Responsibility, authority, and communication
• 5.6-Management review
Section 6-Resource management, p. 121R-10
• 6.1-Provision of resources
• 6.2-Human resources
• 6.3-Infrastructure
• 6.4-Work environment
Section 7-Product realization, p. 121R-11
• 7.1-Planning of product realization
• 7.2-Customer-related processes
• 7.3-Design and development
• 7.4-Purchasing
• 7.5-Production and service provision
• 7.6-Control of monitoring and measuring devices
Section 8-Measurement, analysis, and improvement, p. 121R-16
• 8.1-General
• 8.2-Monitoring and measurement
• 8.3-Control of nonconforming product
• 8.4-Analysis of data
• 8.5-Improvement
References, p. 121R-18
Appendix A, Model Quality Management System
Manual for Designers, Construction Managers, and Constructors, p. 121R-19