Perfect Phrases for Office Professionals: Hundreds of ready-to-use phrases for getting respect, recognition, and results in today’s workplace

As an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization. Perfect Phrases for Office Professionals has hundreds of ready-to-use phrases for any situation you’re likely to face. 176 pp.

From defining your role in the office to promoting interdepartmental communication to getting the credit you deserve, this handy, quick-reference guide provides the most effective language to:

• Establish a quality relationship with your manager
• Clarify and manage assignments
• Get results without formal authority
• Handle customer complaints like a pro

Table of Contents:

• Best Foot Forward
• Conversations about Communication
• Establish and Implement Procedures
• Clarify Job Expectations
• Clarify and Manage Assignments
• Career Management
• Multiple Managers
• Managing Managers
• Create Positive Culture
• Professionalism and Empowerment
• Speak on a Manager's Behalf