This practical, how-to information originates in the experiences gathered in some of the most relevant benchmarking projects in the water industry to date worldwide
Item #: 205-9198-11
ISBN: 1843391988
ISBN13: 9781843391982
Author: E. Cabrera, P. Dane, S. Haskins, H. Fritz Publisher: AWWA Manufacturer: AWWA Manufacturer Item #: 20723 Format: Hardcover
In stock! Usually ships within 1 business day.
Our Guarantee
Construction Book Express and our suppliers are dedicated to providing quality products to our customers. We stand behind our commitment to quality with a satisfaction guarantee on every purchase*. If, for any reason, a customer is not satisfied with a product, they may return it within 30 days of the date purchased for a refund of the purchase price of the product(s). Returned merchandise must be in its original box, in new condition and include all instructions, and the invoice or packing slip.
*Exceptions: Videos/DVDs, audiotapes and software products (once opened), forms, documents, reports and downloads are not returnable.
Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. Despite the many benchmarking projects, published papers, and ever growing interest in this field, the terms and concepts used by the industry are far from being consistent.
The manual defines a new framework in which to think about metric and process benchmarking, the traditional benchmarking concepts. The manual is a practical, how-to guide for those organizing a benchmarking project, participants, and even beginners in the topic. This practical, how-to information originates in the experiences gathered in some of the most relevant benchmarking projects in the water industry to date worldwide. 180 pp.